chapter 5

CHAPTER  5

·        Organizational structure

ü Organizational employees must work closely together to develop strategic initiatives that create competitive advantages

ü Ethics and security are two fundamental building blocks that organizations must based their businesses upon

·        IT Roles and Responsibilities

ü Chief Information Officer (CIO) – oversees all users of IT and ensures the strategic alignment of IT with business goals and objectives.

ü Broad CIO function include :

-         Manager : ensuring the delivery of all IT projects, on time and within budget

-         Leader : ensuring the strategic vision of IT is in line with the strategic vision of the organization

-         Communicator : building and maintaining strong executive relationship

ü Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT

ü Chief Security Officer (CSO) – responsible for ensuring the security of IT systems

ü Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information

ü Chief Knowledge Officer (CKO) – responsible for collecting, maintaining and distributing the organization knowledge

·        The Gap Between Business Personnel and IT Personnel

ü Business personnel possess expertise in functional areas such as marketing, accounting and sales

ü IT personnel have the technology expertise

ü This typically causes a communication gap between the business personnel and IT personnel

·        Improving Communication

ü Business personnel must seek to increase their understanding of IT

ü IT personnel must seek to increase their understanding of the business

ü It is the responsibility of the CIO to ensure effective communication

·        Organizational Fundamental Ethics and Security

ETHICS :

ü The principle and standard that guide our behavior toward other people

ü Privacy is a major ethical issue :

-         Privacy : the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your concern

ü Issues affected by technology advances :

-         Intellectual property : intangible creative work that is embodied in physical form

-         Copyright : the legal protection afforded and expression of an idea, such as a song, video game and some types of proprietary document

-         Fair use doctrine : in certain situations, it is legal to use copyrighted material

-         Pirated software : the unauthorized use, duplication, distribution or sale of copyright software

-         Counterfeit software : software that is manufactured to look like the real thing and sold as such

·        Primary Reasons Privacy Issues Reduce Trust for Business

ü Loss of personal privacy is a top concern for Americans in the 21^st century

ü Among Internet users, 37 percent would be “a lot” more inclined to purchase a product on a website that had a privacy policy

ü Privacy/ security is the number one factor that would convert Internet researchers into Internet buyers

           SECURITY :

ü Information Security : the protection of information from accidental or intentional misuse by person inside or outside an organization

ü E-business automatically creates tremendous information security risks for organizations